Brief Introduction

Electronic banking uses computers and electronic technology in places of checks and other paper transactions. Electronic banking is initiated through devices like cards or codes that let you or those you authorize have access to your account. Many financial institutions use Automated Teller Machine (ATM) or debit cards and Personal Identification Numbers (PINs) for this purpose.

Some use other types of debit cards that require one’s signature or a scan. For instance, some use Radio Frequency Identification (RFID) or other forms of contactless technology that scan one’s information without direct contact with the person.

The federal Electronic Fund Transfer Act (EFTACT) covers some electronic consumer transactions, these include:
Automated Teller Machine (ATM), Direct Deposit, Pay – by – Phone System, Personal Computer Banking, Debit Card Purchase or Payment transaction, Electronic check conversion, and some others.

Before the introduction of electronic payment or banking systems, all customers had to walk into the actual bank to do transactions of all kinds. Customers had to queue up and spend more hours talking to a teller to make their transactions.

Table of Content

Pages
TITLE PAGE i
CERTIFICATION ii
DEDICATION iii
ACKNOWLEDGEMENT iv
ABSTRACT v
TABLE OF CONTENTS vi

CHAPTER ONE:
1.0 INTRODUCTION 1
1.1 Background of the Study 1-4
1.2 Statement of the Problem 4-5
1.3 Objective of the Study 5-6
1.4 Statement of Research Questions 6-7
1.5 Research Hypothesis 7-8
1.6 Significance of the Study 8-9
1.7 Scope of the Study 9
1.8 Limitation of the Study 9
1.9 Definition of Terms 9-13
1.10 Brief profile of Unity Bank Plc 13-20

CHAPTER TWO:
2.0 LITERATURE REVIEW 21
2.1 Introduction 21-22
2.2 The View Electronic Banking 23-26
2.3 Electronic Banking and the Common Products 26-27
2.3.1 Telephone and PC Banking Products 27-28
2.3.2 The Card System 28-29
2.3.3 The Automated Teller Machine (ATM) 29-30
2.4 The Entry of Nigerian Banks Electronic Banking 30-32
2.5 The Emerging Issues in Electronic Banking
2.5.1 Threats of Cyber Crimes on the Nigerian
Banking Premises 33-35
2.5.2 The regulatory challenges 35-40
2.5.3 Electronic Banking Profitability and Efficiency 40
2.5.4 Bank Customers Relationship 41
2.5.5 Operation of Financial Institution 41-42
2.5.6 Point of Sales 42-44
2.5.7 The Cashless Policy 44-48
2.5.8 Recent Works on ATM Cashless 49-51
2.5.9 Benefits of Cashless Policy to Economy 51

CHAPTER THREE:
3.0 RESEARCH METHODOLOGY 52
3.1 Introduction 52
3.2 Population of Study 52
3.3 Sampling Techniques 52
3.4 Sample Size 53
3.5 Source of Data 53
3.6 Method of Data Analysis 53
3.6.1 Test of Hypothesis and Inference 53-54
3.6.2 Decision Rule and Justification 54

CHAPTER FOUR:
4.0 DATA ANALYSIS AND DISCUSSION OF FINDINGS 55
4.1 Introduction 55
4.2 Presentation and Analysis of Data 55-70
4.3 Discussion of Findings 70-71

CHAPTER FIVE:
5.0 SUMMARY, CONCLUSION AND RECOMMENDATION
1.1 Summary of Study 72
1.2 Conclusion 72-73
1.3 Recommendation 74-75
Bibliography 76-80
Questionnaire 81-83