Brief Introduction
As human beings, we are constantly faced with the urge to transmit or receive information, express our feelings, share ideas and attitudes. In other words, people are always engaged in the act of talking, seeing, feeling, reacting to one another’s experiences, behaviours, and making others behave.
Hence, when a person speaks, writes, listens, or makes gestures to another, there is constant action and reaction between the both of them. When someone speaks to us, we do not only interprets the words we hear, we also listen and assign meaning to the voice, the face content of the person, the thoughts in his eyes ad soon when we experience that, communication has taken place.
Nothing affects human relations more than communication. It is the cohesive element of what makes all cooperative ventures possible when two or more individuals attempt an undertaking the very first thing they must do is to communicate, what shall we do? How shall we do it? What are the problems we both envisage? It is obvious from the above that communication is a two-way process in the world.
Every order demands feedback, every thought or idea creates a reaction, every policy, program, objective, and so on demands explanations or responses, and reactions themselves can become questions, thoughts, facts, and considerations when they are transmitted back, triggering additional responses from the sender.
Table of Content
Title Page – – – – – – – – – i
Approval – – – – – – – – – ii
Dedication – – – – – – – – – iii
Acknowledgements- – – – – – – – – iv
Abstract – – – – – – – – – v
Table of Contents – – – – – – – – – vi
CHAPTER ONE
Introduction – – – – – – – – – 1
1.1 Background of the Study – – – – – – – 1
1.2 Statement of the Problem – – – – – – – 4
1.3 Purpose of the Study – – – – – – – 5
1.4 Significance of the Study – – – – – – – 6
1.5 Research Questions – – – – – – – 6
1.6 Scope of the Study – – – – – – – 6
1.7 Limitations of the Study – – – – – – – 7
1.8 Historical Background of Shell Petroleum
Development Company (SPDC) – – – – – 8
1.9 Definition of Key Terms – – – – – – – 9
CHAPTER TWO
Review of Related Literature – – – – – – – 11
2.1 Framework of Communication – – – – – – 11
2.2 Importance of Communication – – – – – – 11
2.3 Purpose of Communication – – – – – – 12
2.4 Channel of Communication – – – – – – 14
2.5 Medium of Business Communication – – – – – 19
2.6 Process of Effective Communication – – – – – 22
2.7 The Implication of Effective Communication – – – 23
2.8 Communication System used by Shell Petroleum Development Company, Warri – – – – – – 25
2.9 Qualities of Good Communication – – – – – 26
2.10 Ten Commandments of Good Communication – – – 27
2.11 Managerial Performance and Effectiveness – – – – 29
2.12 Solutions to Ineffective Communication on
Managerial Performance and Effectiveness – – – – 29
CHAPTER THREE
Research Methodology – – – – – – – – 31
3.1 Introduction – – – – – – – – 31
3.2 Research Design – – – – – – – – 32
3.3 Area of Study – – – – – – – – 33
3.4 Population of Study – – – – – – – 33
3.5 Sample and Sampling Techniques – – – – – 33
3.6 Source of Data Collection – – – – – – 35
3.7 Instrument for Data Collection – – – – – – 35
3.8 Validity and Reliability Instrument – – – – – 35
3.9 Administration of the Instrument and Retrieval – – – 36
3.10 Method of Data Analysis – – – – – – 36
CHAPTER FOUR
Data Presentation and Analysis – – – – – – – 37
4.1 Introduction – – – – – – – – 37
4.2 Presentation of Data Analysis and Discussion of Findings – 37
CHAPTER FIVE
Summary, Conclusion, Recommendations and
Suggestions for Further Research – – – – – – 46
5.1 Summary of Findings – – – – – – – 46
5.2 Conclusion – – – – – – – – 46
5.3 Recommendations – – – – – – – 47
5.4 Suggestions for Further Research – – – – – 47
References – – – – – – – – 48
Appendix – – – – – – – – 49
Questionnaires – – – – – – – – 50
