Brief Introduction

With the proliferation of the internet, coupled with the world being increasingly addicting to e-business, the trend of cash transactions is now giving way to electronic payment systems. This growing acceptance of the digital lifestyle, as stated in Salehi and Alipour (2010), has brought a significant transformation in customers’ expectations from their financial service providers.

According to Offei and Nuamah-Gyambrah (2016), customers are now seeking faster and more convenient technology with a more rewarding banking experience.

Perceived Usefulness (PU) and Perceived Ease of Use (PEOU) are two factors mentioned in Davis’s Technology Acceptance Model (TAM) that influences users’ decision to use a particular technology system (Surendran, 2012), users will eventually lose interest in e-banking if they feel that it is no longer useful even if the system is somewhat easy to handle (Obiri-Yeboah et al., 2013).

Therefore banks that fail to respond to the emergence of e-banking in the market are likely to lose their customers (Salehi and Alipour, 2010); Lee (2009) stressed that its adoption seems not to be yielding the anticipated results, thereby creating a gap between the actual returns and its proposed objectives.

Table of Contents

Cover page – – – – – – – – – i
Title page – – – – – – – – – ii
Certification – – – – – – – – – iii
Dedication – – – – – – – – – iv
Acknowledgement – – – – – – – – v
Table of contents – – – – – – – – vi
Abstract – – – – – – – – – ix
CHAPTER ONE
Background of the Study – – – – – – 1
Statement of the Problems – – – – – – 5
Objectives of the Study – – – – – – 10
Method of Analysis – – – – – – 10
Statement of Hypothesis – – – – – – 11
1.6 Scope of Study – – – – – – 11
1.7 Organization of the Study – – – – – – 12

CHAPTER TWO
2.1 Literature Review – – – – – – – 13
2.2 Development of electronic banking – – – – 18
2.3 The Development of Electronic Banking in Nigeria- – – 23
2.4 Organizational Performance – – – – – 26
2.5 Advantages of Electronic Banking – – – – – 27
2.6 Disadvantages of Electronic Banking – – – – 29
2.7 The view on electronic banking – – – – – – 30
2.8 The Card System – – – – – – 36
2.9 The Entry of Nigerian Banks into electronic banking – – 39
2.10 Threats of cyber-crimes on the Nigerian banking premises – 42
2.11 The regulatory challenges – – – – – 45 CHAPTER THREE
Research methodology – – – – – – – 46
3.1 Theoretical framework – – – – – – 45
3.2 Sources of Data – – – – – – – 48
3.3 Method of data analysis – – – – – – 49
3.4 Model Specification – – – – – – 49
CHAPTER FOUR
Data Representation and Analysis – – – – – 52
4.1 Data presentation – – – – – – – 52
4.2 Data Analysis – – – – – – – 54
4.3 Interpretation of Results – – – – – – 55
CHAPTER FIVE
Summary, Conclusion and Recommendations – – – 65
5.1 Summary – – – – – – – – 65
5.2 Conclusion – – – – – – – – 66
5.3 Recommendations – – – – – – – 66
References – – – – – – – – – 68
Appendix – – – – – – – – 76